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Cookies Policy
This Cookies Policy explains how Heaps Of Wins Casino uses cookies and similar technologies when you visit or use our website. It describes the types of information these technologies may collect, why they are used, and the choices available to you. Please read this policy together with our Privacy Policy and any other terms that apply to your use of the website.
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What are cookies?
Cookies are small text files that a website may place on your computer, mobile phone, tablet or another device when you visit. They allow the website to recognise a device and remember certain information about a visit. Cookies can help a website operate correctly, improve performance and provide a more convenient experience.
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Some cookies are set by Heaps Of Wins Casino, while others may be set by service providers that support parts of the website. Similar technologies may also be used. These can include pixels, tags, local storage and other tools that collect or store information about a device or how a website is used. This policy refers to cookies and similar technologies together as cookies.
Cookies may be temporary or persistent. A session cookie generally remains on your device only while your browser is open or until a session ends. A persistent cookie remains for a longer period or until it expires or is deleted. The length of time a cookie remains available depends on its purpose and the settings used by the relevant service.
Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with account, device or usage information and may then be treated as personal information under applicable privacy laws. We handle information collected through cookies in accordance with our Privacy Policy and applicable requirements.
How we use cookies
The cookies used on the website may have different purposes. Some are necessary for the website to function, while others help us understand how visitors use the website or remember preferences. The categories below describe the main ways cookies may be used. A particular cookie may support more than one purpose.
Strictly necessary cookies
Strictly necessary cookies support core website functions. They may help with account access, security checks, session management, navigation and the delivery of pages or features you request. Without these cookies, parts of the website may not work properly or may not be available. These cookies are generally used because they are needed to provide a service you have requested.
Functionality and preference cookies
Functionality cookies may remember choices you make, such as language, region, display preferences or other settings. They can help avoid repeated selections and make future visits more convenient. If you disable these cookies, the website may still be available, but some preferences may not be saved and certain features may work differently.
Performance and analytics cookies
Performance and analytics cookies provide information about how visitors use the website. They may help us understand which pages are visited, how users move through the site, whether pages load correctly and where improvements may be useful. The information is generally reviewed in an aggregated or statistical form, although a service provider may process technical identifiers as part of providing an analytics service.
Security, fraud prevention and compliance cookies
Some cookies or similar technologies may help protect the website and its users. They can support login security, detect unusual activity, help prevent misuse and maintain the integrity of online services. These technologies may also assist with obligations relating to account protection, age and identity checks, responsible gambling processes or other legal and operational requirements.
Advertising and marketing cookies
Where used and permitted, advertising or marketing cookies may help measure the effectiveness of communications, limit repeated advertising or make promotional content more relevant. These cookies may be placed by us or by advertising and measurement providers. They are not required for basic browsing. You can usually control this category through the cookie settings tool or your browser controls.
Your cookie choices
When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject them or select individual categories. Your choices may be stored so that the website can remember them. If you use a different browser or device, you may need to set your preferences again.
You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites or block cookies generally. Browser controls vary, so refer to the help or settings area of the browser you use for instructions.
- Accept or reject optional cookies through the website's cookie preference tool, where available.
- Delete cookies that have already been stored on your device.
- Set your browser to ask for permission before a cookie is placed.
- Block cookies from particular websites or from third-party providers.
- Use device settings to manage storage and tracking permissions where those controls are available.
Blocking or deleting cookies may affect your experience. Essential functions may not operate correctly, account or session features may require you to sign in again, and saved preferences may be lost. Some website features may also be unavailable or less personalised. Disabling an analytics or marketing cookie does not necessarily stop all communications or advertising; it may only prevent that particular technology from being used for measurement or personalisation.
If the website provides a preference centre, you may be able to change your choices at any time by returning to the cookie settings option. Your settings may not affect cookies that are controlled directly through your browser or by an external service. You may need to manage those separately.
Third-party services and information handling
We may use carefully selected service providers to support website hosting, security, analytics, customer services, payment functions, communications or other online operations. Some providers may use cookies or similar technologies on our behalf, and some may process information under their own privacy terms. The technologies used can change as website services are updated.
Information collected through cookies may include a device or browser identifier, IP address, approximate location derived from technical information, browser type, operating system, referral source, pages viewed, links selected, session times and interaction information. The information collected depends on the cookie and the settings applied. We seek to use this information for legitimate website, security, operational, analytical and communication purposes.
We may combine cookie information with information you provide directly or information collected when you use an account or other website service. This may help us maintain security, remember preferences, investigate technical issues, understand website performance and meet applicable obligations. We do not use cookies to remove the need for responsible gambling controls, account checks or other safeguards.
Where information is shared with a service provider, the provider should only process it for authorised purposes and in accordance with applicable arrangements. Information may be stored or processed in Australia or another country, depending on the services used. Where this occurs, appropriate steps may be taken to protect information in line with applicable privacy requirements.
Cookies are generally retained only for as long as needed for their stated purpose, security needs, service operation or other legitimate requirements. Retention periods may differ between cookies and providers. You can remove many cookies earlier through your browser or device settings, although doing so does not necessarily delete other information held in account or business records.
Changes and questions about this policy
We may update this Cookies Policy from time to time to reflect changes to the website, the technologies we use, our services, legal requirements or privacy practices. When changes are made, the updated version will be published on this page with a revised date where appropriate. You should review the policy periodically so that you understand how cookies are used.
If a change affects the way optional cookies are used, the website may provide an updated notice or preference option. Your continued use of the website after an updated policy is published may indicate that you have read the revised information, but any consent required for optional cookies will be requested through the available controls.
If you have a question about this Cookies Policy, wish to ask how cookie information is handled or need help with your preferences, please use the support or contact method made available on the Heaps Of Wins Casino website. For broader information about the collection, use, disclosure, storage or access to personal information, please read our Privacy Policy.
This policy is intended to provide clear general information about cookies used with the website. It does not change any applicable website terms, account conditions, responsible gambling information or other rules that apply to the services.
