Privacy Policy

This Privacy Policy explains how Heaps Of Wins Casino may collect, use, store and disclose personal information when players visit the website, create or use an account, contact support or otherwise interact with the service.

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About this Privacy Policy

Protecting personal information is an important part of providing a secure and reliable online casino experience. This Privacy Policy is intended for players in Australia and describes the types of information that may be handled through the Heaps Of Wins Casino website and related services. It also explains the main purposes for using that information and the choices available to players.

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Personal information means information that identifies a person or could reasonably be used to identify them. The information handled will depend on how a player uses the website, which products or features they access, what information is required for account checks, and the choices they make about communications and cookies.

By using the website, a player acknowledges that information may be handled as described in this policy. Some information is necessary to open and operate an account, process transactions, confirm identity, protect the service and meet applicable legal or regulatory obligations. If requested information is not provided, some account functions or services may not be available.

This policy should be read together with the website’s other terms and notices. If a separate notice explains a particular collection or use of information, that notice may provide additional details. This policy may be updated from time to time to reflect changes to the website, business practices or legal requirements. The latest version will be made available on the website.

Information we may handle and why

The casino may handle different categories of information during the player relationship. The information collected is generally limited to what is reasonably needed for account administration, security, customer service, responsible operation of the website and compliance with applicable obligations.

Account and identity information

When a player registers or updates an account, the casino may handle details such as a player’s name, date of birth, contact details, account username, country or state of residence, preferences and other information supplied during registration. This information may be used to create and maintain the account, communicate about the service, provide support, manage player settings and help confirm that the account is being used by the correct person.

Verification information

For security, age and identity checks, players may be asked to provide verification documents or other information. This can include documents used to confirm identity, address, account ownership or the source of a transaction where such checks are required. Verification information may be reviewed to prevent impersonation, account misuse, fraud, money laundering and other prohibited activity. It may also be used to meet legal and operational requirements.

Payment and transaction records

The casino may handle records relating to deposits, withdrawals, bets, wins, losses, account balances and other account activity. Payment information may include transaction references, payment method details, dates, amounts and status information. Payment providers may handle certain payment details directly under their own privacy practices. Transaction records help process payments, investigate disputed activity, provide account support, identify unusual behaviour and keep records required for legal or compliance purposes.

Device, connection and cookie data

When a player visits or uses the website, technical information may be collected automatically. This may include an IP address, browser type, operating system, device type, language settings, approximate location, pages viewed, access times, referring pages, error information and identifiers connected with the device or session. This data can help keep the website secure, remember preferences, understand how the service is used, diagnose technical issues and improve performance.

Communications and support information

If a player contacts support, the casino may keep the content of the enquiry, account details needed to respond, attachments, verification information and records of the resulting communication. These records help resolve questions, investigate complaints, maintain service quality, identify repeated or suspicious requests and keep an accurate history of account support.

How information may be used

To register, administer and secure a player account.
To verify identity, age, account ownership and transaction activity.
To process deposits, withdrawals and other account transactions.
To detect and prevent fraud, abuse, collusion, unlawful activity and security incidents.
To provide customer support and respond to requests or complaints.
To operate, maintain, troubleshoot and improve the website and its features.
To send service-related messages, account notices and security communications.
To send promotional communications where permitted and where the player has provided consent or another lawful basis applies.
To meet record-keeping, legal, compliance and risk-management obligations.

Disclosure, security and retention

Personal information may be disclosed where this is reasonably necessary for the purposes described in this policy. Information may be shared with service providers that support website hosting, information technology, payment processing, identity and verification checks, fraud prevention, customer support, communications, analytics, security and record management. These providers should only receive information relevant to the services they provide and may be required to protect it.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected fraud or prohibited conduct; to respond to lawful requests; or to meet applicable legal, regulatory, court or law-enforcement requirements. Information may be disclosed as part of a business restructure, transfer or other change involving the operation of the service, subject to appropriate handling requirements.

Some service providers may process information in countries outside Australia. Where information is handled by an overseas provider, reasonable steps are taken to select providers that can support appropriate security and privacy protections. The privacy rules in another country may differ from those in Australia, and information may be accessible to authorities in that country where required by its laws.

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring, secure handling procedures and staff or supplier requirements. No website, system or method of transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account information.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified, subject to applicable requirements and operational needs.

Cookies, privacy choices and requests

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on a device or accessed through a browser. Some are needed for basic website operation, account security, session management and essential preferences. Others may help understand website usage, remember choices, measure performance, support analytics or manage relevant communications.

Players can manage, block or delete cookies through their browser settings. Browser controls vary, and disabling certain cookies may affect account functions, security features or the way parts of the website operate. Cookie settings may need to be reviewed again if a player uses a different browser or device.

Your privacy rights

Subject to applicable requirements and reasonable identity checks, a player may ask to access personal information held about them, request correction of information that is inaccurate or incomplete, or request deletion of their personal information. A player may also withdraw consent to marketing communications at any time. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal, and it does not stop essential service, security or account messages.

To exercise these rights, or to ask a question about this Privacy Policy, contact support@heapsofwins-casino.site. The request should explain what information or action is being requested and include enough detail to help locate the relevant account. Information may be requested to confirm identity before a request is completed, particularly where disclosure could affect another person or account.

A deletion request may not always result in immediate or complete removal. Information may need to be retained where required by law, needed to establish or defend a legal position, necessary to investigate fraud or security issues, connected with a dispute, or required to maintain accurate transaction and compliance records. Where full deletion is not possible, the request will be considered in light of the applicable requirements and the information may be restricted or securely retained instead.

Players can usually unsubscribe from promotional emails by using the opt-out instructions included in the message or by contacting support@heapsofwins-casino.site. A marketing preference may take a reasonable time to apply across all systems, and a player may continue to receive messages that are necessary to operate or protect the account.

Questions and policy updates

Privacy questions, access requests, correction requests, deletion requests and marketing consent withdrawals can be sent to support@heapsofwins-casino.site. The casino may ask for further information where needed to understand the request, protect account security or meet legal obligations. If this policy changes, the updated version will explain the current approach to personal information. Players should review this page periodically, particularly before continuing to use the website after a material update.